During the lifecycle of the Access Management, service measurements will give information on quality and performance of the management and delivery processes. Capturing and assessing of all service measurements is the main purpose of this activity.

Whenever the agreed level for service measurements are not met, the Request Fulfillment Manager must take appropriate corrective actions and/or define service improvements and ensure that these actions and/or service improvements are followed up and reviewed on a regular basis until the service measurements meet the agreed level or targets again. All the measurements should be reported in Access Management Report.